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Frequently Asked Questions
Getting Started
What is 1Shelf?
Is 1Shelf free to use?
How do I get started?
Chat with Documents
What is 'Chat with Documents'?
Is there a limit to how many questions I can ask?
Smart Trips
What is Smart Trips?
What types of travel documents does Smart Trips support?
How is a trip itinerary created?
AI Spotlights
What are Weekly AI Spotlights?
Can I turn off AI Spotlights?
Smart Categories
How does smart categorization work?
Can I still use manual folders?
How do tags help me?
Search
What makes Lightning Search different?
I can't find a document I just uploaded. Why?
Document Scanning
How does the AI scanner work?
What file types can I upload?
Is there a limit to batch uploads?
Smart Notifications
What are Smart Notifications?
What kinds of reminders will I receive?
Can I turn off notifications?
Cloud and Offline
Does 1Shelf work without internet?
How do I ensure a document is available offline?
What are Cloud Connectors?
Security and Privacy
How safe is my data?
What happens when I delete a document?
Account and Support
How do I change my account details?
How can I get in touch with the team?
How do I delete my account?